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Derek Jen

Senior Product Manager

Montréal, Québec, Canada

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Interests

Montreal Business Book Club, Current Events, Basketball, Badminton,

Specialties

Product Management
Project Management (5+ years)
Account Management and Business Development
Business Operations
Business Data Analysis
Agile Methodologies
Entrepreneurship/Startup
Talent Acquisition

Work experience

(March 2012 to present)
Senior Product Manager, #engagementlabs
MIssion: Help brands achieve business objectives via social media.

Daily Universe: Social Media Trends, Client Campaigns, Community Management, Social Data & Analytics, Industry Trends.

Responsibilities:

- Create, execute and maintain product roadmap(Agile) - SaaS
- Create, execute and manage product marketing strategy
- Responsible for user feedback integration process
- Collaborate with technical and creative team
- Build key industry partnerships
- Support and participate in Sales and Account Management efforts
- Community Management and Outreach

(June 2011 to present)
Co-Organizer, MtlStartupTalent
#MTLStartupTalent aims to promote Montreal startups and the entrepreneurial spirit within Canadian Universities. We open the doors to discover technology-related career opportunities including in Web & Mobile Development, Design, Blogging, Marketing, Sales, Advertising and Social Media.

We also host training session, conferences, hackathons and networking event.

(February 2011 to June 2011)
CRM Campaign Manager, nZone Media
-Manage the execution of digital marketings campaigns across three regions (US, Canada and Europe) and 4 product channels
-Manage a team of marketing coordinators
-Ensure deadlines and communication objectives are met
-Develop and document best practices
-Develop and manage efficient project management workflow (JIRA)
-Liaise with Creative Services team, Customer Service, Sales, Business Intelligence, SEO team.

(August 2006 to September 2010)
Senior Project and Operations Manager, New-Global Corporation (Sajan, Inc.)
• Manage CRM/Project Team, Multilingual Content Team
• Manage critical projects (web content, press releases, marketing and sales documentation, technical documentation)
• Account Management duties and Support Sales Team
• Oversee development of new technology initiatives
• Human Resources Manager for Canadian Operations
• Prepared monthly BI reports

(February 2005 to April 2006)
Technical Support Specialist, Tyco International
• Provided high-level hardware (analog and digital system devices) and software expertise to technicians and field engineers
• Worked in project teams closely with R&D engineers

(August 2004 to March 2005)
Account Manager, MediaPhenom
• Help develop creative concepts with SME for websites, SEO strategy, online brochures and print advertising.
• Translate customer needs into project requirements
• Oversee project execution by coordinating with creative and software teams

(January 2003 to September 2003)
Program Authority Assistant : Space Technologies, Canadian Space Agency
• Assisted in Coordination of Space Technologies RFP selection process and contracts
• Management of National Robotic Competition initiative

(May 2002 to August 2002)
Jr. Software Developer/Tester, Motorola

(September 2001 to December 2001)
Engineering Research Assistant, PWGSC
• Conducted research and product comparisons (Wireless networks for building networks, room sensors etc..) for sustainability, performance and energy effeciency.

Education

(2000 to 2004)
Bachelor of Engineering at Concordia University

(1998 to 2000)
DEC at Champlain Cegep